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Terms & Conditions

1. Masons Prestige Limited (Trading as: Elite Wedding Cars) (‘the Company’) agrees to hire to the customer (‘the customer’) the vehicle(s) upon the following terms and conditions.

1.1 The hire charge is payable in full  90 days before the booking. The Company will issue an invoice and detailed email confirmation of the hire. The customer is responsible for checking the details contained in the confirmation and for bringing any errors to the immediate attention of the Company.

1.2 Subject to clause 2 below, the hire charge is strictly non-refundable except in circumstances where the Company, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the hire.

1.3 A deposit of £200 must be paid at the time of booking, unless it is within 90 days of the hire date, in this situation full payment will be required immediately and will be non- refundable.

2. In the event of a cancellation by the customer, cancellation charges shall be as follows: –

2.1 Cancellation after booking – ANY DEPOSIT PAID is strictly non-refundable.

2.2 Cancellation 90 days prior to hire date – deposit non refundable as above, but any extra monies paid on top of deposit will be refunded.

2.3 Cancellation within 90 days of hire – non-refundable but the Company, at its absolute discretion, may permit all or part of such monies paid to it by the customer in respect of the cancelled hire date, may be carried over to a new future hire date within 12 months by the company.

2.4 If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

2.5 If the customer (hirer) has issues with the service or vehicle on the day, this should be brought to the company’s or chauffeur’s attention immediately. Failure to do so immediately and acceptance of the hire and usage of the vehicle on the hire day, will mean you are happy to proceed with the hire service and car. 

3. Force Majeure – The Company will use reasonable means to ensure that the vehicle(s) arrives on time to begin the hire and that it reaches its destination on time. The Company will not incur any liability or refunds of whatsoever in the event of any delay due to causes or circumstances beyond its control and a service is late or cannot be provided at all. Instances of this include Road closures, Road Accidents, Police Incidents, Weather conditions, Administrative Errors, Vehicle Breakdowns, Government acts, Lockdowns, Terrorism, War, Disease… this list is not exhaustive.

4. Unless instructed otherwise by the customer, the driver will follow the route considered the most appropriate on the day of travel. Our chauffeurs will do their best to follow the best route and use the live Sat-Nav the cars and Phones are equipped with, but rarely; things may go wrong and directions can be misinterpreted. The Company will not be held responsible or liable for any implications this may cause, and if there is a delay, we may give extra time at the end of the journey to compensate if needed. The Company does not allow the carriage of luggage in its vehicles.

5. The Company reserves the right (and delegates to its Chauffeurs the right) to refuse to carry in any of its vehicles any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the Chauffeur, the vehicle or the other passenger(s). The Company will not tolerate any verbal or physical abuse directed to its Chauffeurs or other staff and will pursue the authorities for prosecution if necessary.

6. The Company maintains a strict non-smoking policy and non-eating policy in all of its vehicles. Ribbons are provided for The Bentley but not on Motorways and if raining or there is poor visibility, they will be taken off. 

7. Clients are responsible for any damage they cause to the interior and or exterior of a Vehicle and will be billed accordingly for any repair or valeting required in order to reinstating the vehicle to its condition before hire. The chauffeur will show the hirer and confirm the vehicle interior/exterior, and its current state at the time of hire arrival if asked.

8. The Company will not allow the throwing of coins or other objects near its vehicles or driving its vehicles over objects of any sort, whatsoever. If any damage is caused to the vehicles the hirer will be fully liable and the vehicle hire will be cancelled immediately.

9. If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the company pricing structure please ask for details. Normally we charge £100 (£200 for Supercars) beyond the original duration agreed at the time of booking. Your booking may also be subject to additional waiting time, car park charges and congestion charging as discussed during your quotation or journey if applicable.

10. The Client agrees that photographs or videos can be taken at the Event for use on Elite Wedding Cars website or for promotional material. If the Client shall object to this, the Client must advise at the time of booking.

11. Nothing contained in these terms and conditions affect the Client’s’ statutory rights.

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