Question 1

Which areas do you cover?

Accepted Answer

We cover Hertfordshire, Bedfordshire, Cambridgeshire and Buckinghamshire. We understand that your special day may take you to various locations, and we are committed to accommodating your travel needs.

If your destination extends beyond our standard service areas, our team is more than willing to discuss your specific requirements and tailor our offerings accordingly.

Question 2

Can we view the cars before we commit?

Accepted Answer

We welcome you to visit our premises to personally inspect the vehicle of your choice.

Question 3

How do you quote each individual request?

Accepted Answer

At Elite Wedding Cars, we recognise that every wedding is a unique celebration, and as such, we do not provide a standard price list. The cost of hiring a vehicle is determined by several key factors:

1. Date: Pricing may vary based on the time of year and whether your wedding falls on a peak date or holiday.
2. Times: The specific times for pick-up and drop-off affect availability and pricing.
3. Locations: The geographical locations for both pick-up and drop-off are important, as they influence logistical considerations.
4. Duration of Hire: The length of time you require the vehicle directly impacts the overall cost.
5. Type of Car: Different vehicles have varying price points, influenced by their luxury level, specifications, and exclusivity.
6. Distances Involved: The total distance to be travelled will also be factored into your quotation.

Question 4

Can we pay extra if we need more time on the day?

Accepted Answer

Extensions requested "on the day" cannot be guaranteed. While our chauffeurs will make every effort to accommodate any last-minute changes, including slight overruns in your schedule, this should not be considered a guarantee of availability.

To facilitate a smooth experience, we strongly recommend discussing any potential need for extended time in advance of your event. By doing so, we can make the necessary arrangements and adjustments to your booking, ensuring that you have peace of mind as you celebrate your special day.

Question 5

What attire does the chauffeur wear on the day?

Accepted Answer

At Elite Wedding Cars, we prioritise professionalism and presentation and our chauffeurs are committed to looking smart and refined, ensuring they reflect the luxury associated with our fleet.

Question 6

Will I be given the chauffeur's contact details prior to my wedding day?

Accepted Answer

Certainly! At Elite Wedding Cars, we emphasise effective communication to ensure that your special day unfolds seamlessly. We typically arrange at least one call in advance to finalise the details of your booking. During this conversation, we will provide you with the name and contact details of your chauffeur. This direct line of communication allows you to reach out if you have any questions or specific requests leading up to your wedding.

Question 7

What about last minute changes on the day?

Accepted Answer

At Elite Wedding Cars, we recognise that wedding plans can evolve, and last-minute changes may be necessary. We strive to accommodate your needs without adding unnecessary stress. Therefore, we do not automatically charge a fee for modifications to your booking unless they result in additional mileage or extended hire time.

To ensure everything is in order, we will reach out to you a few days before your wedding to confirm all of the details are still correct. During this communication, we will provide you with the name and contact information of your chauffeur, allowing you to establish direct communication should any last-minute adjustments arise.

Our team is committed to being available and responsive, especially on your big day. We aim to ensure that all aspects of your transportation run as smoothly as possible, allowing you to focus on enjoying your celebration. Your satisfaction and peace of mind are our top priorities, and we are here to support you every step of the way.

Question 8

Do you own all of the cars listed on your website?

Accepted Answer

Yes, all of the vehicles showcased on our website are owned by Elite Wedding Cars. We take immense pride in our exclusive fleet, ensuring that each car is not only a symbol of luxury but also a testament to our commitment to quality.

Our vehicles are regularly maintained and serviced by qualified professionals to guarantee they remain in pristine condition at all times.

Question 9

What is your cancellation policy?

Accepted Answer

Our cancellation policy is detailed in our Terms and Conditions (https://www.eliteweddingcars.com/copy-of-terms-conditions)document, which can be found on our website. We highly recommend reviewing this section to gain a clear understanding of our policies regarding cancellations, including:

1. Notice Requirements: The timeframe within which you must notify us of a cancellation to avoid penalties.
2. Deposits: Details regarding how any deposits are handled in the event of a cancellation.
3. Rescheduling Options: Guidelines on rescheduling your booking, should that be necessary.

If you have any questions or require further clarification about our cancellation policy, please do not hesitate to reach out to our team.

Question 10

I have a question which is not covered by the FAQs, can I make contact directly?

Accepted Answer

We welcome you to reach out with any questions or concerns that may not be addressed in our FAQs. Our  team is here to assist you and provide all the information necessary for you to make an informed decision regarding your wedding car hire.

Elite Wedding Cars

Contact us on: 07446821421

Covering Hertfordshire, Bedfordshire, Cambridgeshire, Buckinghamshire and Essex